Privacy Policy

Provided Information: Your name, email, and any other details you provide when you create an account with us or to submit feedback.

‍Device Data: We record your operating system, and device type when you use our services.‍

‍Usage Analytics: To improve our services, we analyse how you and others interact with our app using analytics tools.

The collected data helps us to:

- Provide, maintain, and improve our services
- Communicate with you, including order confirmations, invoices, technical notices, updates, security - alerts, and administrative messages
- Understand and analyze how you use our services for development and optimization
Protect against misuse or unauthorized use of our services

We use AI models to process your notes, but we do not send any of your information for training purposes, and your notes remain absolutely private within your account.

‍Private Entries: Your notes, recordings, and their transcriptions are for your eyes and ears only. No one at Flow has access to these, only you.
‍
‍Search History: We keep your search history confidential.

‍Personal Inquiries: Questions you ask your notes stay between you and Flow.

Service Providers: We partner with trusted companies for hosting, customer support, analytics, and marketing services, but only share what's necessary to offer you those services.

‍Legal Obligations: We may be compelled to disclose your information for legal reasons, such as in response to law enforcement requests, or to prevent harm or fraud.

We are committed to protecting your data through a combination of technical and administrative security controls. As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Under UK data protection law, you have the right to:

- Access your personal data
- Correct inaccurate personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Withdraw consent

To exercise these rights, please contact us using the details provided below.

If we transfer your personal data outside the UK, we ensure that appropriate safeguards are in place to protect your data, in compliance with UK data protection laws.

We may revise this Privacy Policy from time to time. The most current version will always be posted on our website. If we make material changes, we will notify you by posting on our site or by sending you an email or other communication before the changes take effect.

For further clarification about these terms or if you have any concerns about your privacy, please get in touch with us at: privacy@yume.co.

If you are not satisfied with our response to any privacy-related concern you raise with us, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).